RESERVATIONS POLICY

Reservation Confirmation:
Once credit card details are received your reservation is confirmed and subject to our cancellation policy noted below.

Cancellation Policy – Non Special Event Days:
Credit card details are required to secure all reservations at Quay. Should you cancel your reservation within 72 hours of the arrival time or fail to show for the booking, a cancellation charge of $365 per person will be incurred. Please contact us on (02) 9251 5600 or reservations@quay.com.au to make any amendments to your reservation.

Cruise Ships:
Passenger cruise ships are frequently docked at the Overseas Passenger Terminal, and in rare instances, ships may be docked overnight or delayed to depart the terminal. While a ship is in port, the stunning views from Quay across Campbells Cove to the Sydney Harbour Bridge will be unhindered, however, views to the Sydney Opera House are obstructed.  Please view the full schedule of dates and times for cruise ships docked at the Overseas Passenger Terminal here.

Seating Requests:
Quay will do its best to accommodate all seating requests, which are always noted at the time of booking. We are unable to guarantee your request however as table allocations are finalised on the day.

Dress Code:
Guests are asked to wear smart casual attire in keeping with the relaxed sophistication of our dining room. Please refrain from wearing sports clothing or beachwear, including sleeveless t-shirts and flip-flops.

Children:
Older children are welcome at Quay however we do not permit children under seven years old. Please note, Quay does not offer a children’s menu. With advanced warning, our tasting menus can be varied slightly for children if required.

Service Charge:
A discretionary 10% service charge is applied to all table of six or more guests as a gratuity paid directly to our staff.

Accepted Payment Methods:
We are pleased to accept payment by debit, credit card, and cash.

Gift Cards:
Quay and Fink gift cards are welcome to be used during reservations at Quay, excluding on special event days such as Valentine’s Day or New Year’s Eve, or other events that require pre-payment at the time of booking.

Credit Card Surcharge:
Please note, a variable surcharge will be applied to all EFTPOS, credit, and debit card payments.

Sunday Surcharge:
Should your reservation fall on a Sunday a surcharge of 10% will apply to all food and beverage prices.

Public Holiday Surcharge:
Should your reservation date fall on a public holiday a surcharge of 15% will apply to all food and beverage prices.

Special Promotions:
Please note, only one special offer or menu promotion can be applied per booking.

External Food and Beverage:
Please note, Quay does not permit outside food or drink, including cakes and wine, to be brought into the restaurant.