Once credit card details are received your reservation is confirmed and subject to our cancellation policy noted below.
Cancellation Policy – Non Special Event Days:
Credit card details are required to secure all reservations at Quay. Should you cancel your reservation within 72 hours of the arrival time or fail to show for the booking, a cancellation charge of $240 per person will be incurred. Please contact us on 02) 9251 5600 or firstname.lastname@example.org to make any amendments to your reservation.
Guest Contact Details:
In accordance with mandatory contact tracing obligations during the Covid-19 pandemic, contact details for all guests attending a reservation must be provided on arrival at Quay. These details will be used solely for the purpose of tracing Covid-19 infections. You and your guests’ information will be stored confidentially and securely, and will be cleared from our records after 28 days.
Additional Safety Measures:
Quay will follow the NSW Government Public Health Order directions in place at the time of your reservation. As such, our capacities, offerings and restrictions may be subject to change.
Quay is situated in the Overseas Passenger Terminal and is affected by cruise ships that dock here. Cruise ships are not currently permitted to enter Australian waters however this may change in the future. If you wish to check in advance if a cruise ship will be in port on the date of your reservation, a full cruise ship schedule can be found on the Port Authority of NSW website.
Quay will do its best to accommodate all seating requests, which are always noted at the time of booking. We are unable to guarantee your request however as table allocations are finalised on the day.
Guests are asked to wear smart casual attire in keeping with the relaxed sophistication of our dining room. Please refrain from wearing sports clothing or beachwear, including sleeveless t-shirts & flip-flops.
Older children are welcome at Quay however we do not permit children under 7 years old. Please also note Quay does not offer a children’s menu. Our tasting menus can be varied slightly for children if required.
A discretionary 10% service charge is applied to all table of 6 or more guests as a gratuity paid directly to our staff.
Accepted Payment Methods:
During the Covid-19 pandemic we are pleased to accept payment by debit and credit card. Please note cash will not be accepted.
Credit Card Surcharge:
Please note a variable surcharge will be applied to all credit and debit card payments.
Should your reservation fall on a Sunday a surcharge of 10% will apply to all food and beverage prices.
Public Holiday Surcharge:
Should your reservation date fall on a public holiday a surcharge of 12.5% will apply to all food and beverage prices.