RESERVATIONS POLICY

Reservation Confirmation:
Once credit card details are received your reservation is confirmed and subject to our cancellation policy noted below.

Cancellation Policy – Non Special Event Days:
Credit card details are required to secure all reservations at Quay. Should you cancel your reservation within 72 hours of the arrival time or fail to show for the booking, a cancellation charge of $295 per person will be incurred. Please contact us on (02) 9251 5600 or reservations@quay.com.au to make any amendments to your reservation.

Additional Safety Measures:
Quay will follow the NSW Government Public Health Order directions in place at the time of your reservation. As such, our capacities, offerings and restrictions may be subject to change.

Cruise Ships:
Passenger cruises are returning to Sydney from June 2022 and will be docked intermittently at the Overseas Passenger Terminal. The stunning views from Quay across Campbells Cove to the Sydney Harbour Bridge will be unhindered, however views to the Sydney Opera House are obstructed while a ship is in port. Please view the full schedule of dates and times for cruise ships docked at the Overseas Passenger Terminal here.

Seating Requests:
Quay will do its best to accommodate all seating requests, which are always noted at the time of booking. We are unable to guarantee your request however as table allocations are finalised on the day.

Dress Code:
Guests are asked to wear smart casual attire in keeping with the relaxed sophistication of our dining room. Please refrain from wearing sports clothing or beachwear, including sleeveless t-shirts & flip-flops.

Children:
Older children are welcome at Quay however we do not permit children under seven years old. Please note, Quay does not offer a children’s menu. With advanced warning, our tasting menus can be varied slightly for children if required.

Service Charge:
A discretionary 10% service charge is applied to all table of six or more guests as a gratuity paid directly to our staff.

Accepted Payment Methods:
We are pleased to accept payment by debit, credit card, and cash.

Gift Cards:
Quay and Fink gift cards are welcome to be used during reservations at Quay, excluding on special event days such as Valentine’s Day or New Year’s Eve, or other events that require pre-payment at the time of booking.

Credit Card Surcharge:
Please note, a variable surcharge will be applied to all EFTPOS, credit, and debit card payments.

Eight-Course Availability:
The eight-course Quay experience may be subject to availability. Should your arrival be delayed for the last booking of the service i.e. the 1:30pm lunch service, or the 8:45pm dinner service, the eight-course may not be available.

Sunday Surcharge:
Should your reservation fall on a Sunday a surcharge of 10% will apply to all food and beverage prices.

Public Holiday Surcharge:
Should your reservation date fall on a public holiday a surcharge of 15% will apply to all food and beverage prices.